1. No Change-of-Mind Returns
Princess Attitude does not accept returns, refunds or exchanges for change of mind.
This includes where you:
- decide you no longer want the product;
- order the wrong size, colour or style;
- decide that the product does not suit you;
- find the product cheaper elsewhere; or
- otherwise change your mind after purchasing.
Please review product descriptions, measurements, sizing information, colours and other relevant product information carefully before placing your order.
This policy does not affect your rights under the Australian Consumer Law where goods are faulty, damaged, incorrectly supplied or otherwise fail to comply with a consumer guarantee.
2. 14-Day Returns for Faulty, Damaged or Incorrect Goods
Princess Attitude accepts returns for products that are faulty, damaged or incorrectly supplied, subject to this Policy.
Our standard return period is 14 days from the date you receive your order.
If you receive a product that:
- arrives damaged;
- is faulty or defective;
- is materially different from its description;
- is the wrong product;
- is the wrong size or variation compared with what you ordered; or
- otherwise has a problem covered by this Policy,
please contact Princess Attitude Customer Care within 14 days of receiving the product.
Where reasonably possible, please do not use, wash, alter or remove identifying labels from a product you believe is faulty or incorrectly supplied before contacting us.
We may request photographs, video or other reasonable information to help us assess the issue before arranging the return.
3. The 14-Day Period and Australian Consumer Law
The 14-day return period above is Princess Attitude’s standard returns procedure for faulty, damaged or incorrectly supplied products.
It does not exclude, restrict or modify any rights that cannot lawfully be excluded under the Australian Consumer Law.
Consumer guarantees under the Australian Consumer Law may apply for a reasonable period after purchase depending on factors such as:
- the nature of the product;
- the price paid;
- representations made about the product;
- the expected quality and durability of the product; and
- the circumstances of the purchase.
Accordingly, expiry of our standard 14-day return period does not automatically prevent you from seeking a remedy where you are legally entitled to one under the Australian Consumer Law.
4. How to Request a Return
To request a return for a faulty, damaged or incorrectly supplied product, contact:
Princess Attitude Customer Care
Get In Touch: Contact Form
URL: www.princessattitude.com
For our standard return process, please contact us within 14 days from the date your order was received.
Please provide:
- your full name;
- order number;
- details of the affected product;
- a description of the fault, damage or error; and
- photographs or other supporting information where reasonably available.
Once your return has been approved, we will provide return instructions and the appropriate return address.
Do not return the product to the manufacturer, supplier, warehouse or address printed on the original parcel unless Princess Attitude Customer Care instructs you to do so.
Because some Princess Attitude products are fulfilled through international suppliers and distribution centres, the appropriate returns facility may be different from the location from which your order was originally dispatched.
5. Incorrect Size
Princess Attitude does not offer change-of-mind returns for incorrectly selected sizes.
If you order a particular size and receive that size, but subsequently determine that you would prefer a different size, this is considered a change of mind and is not eligible for return.
However, where:
- we send a different size from the size you ordered;
- the product has been incorrectly labelled;
- sizing information supplied by us was materially inaccurate; or
- the product otherwise fails to comply with the Australian Consumer Law,
please contact us within our standard 14-day return period.
6. Sale Products
Sale, discounted, clearance and promotional products are also subject to our no change-of-mind returns policy.
However, if a sale product is faulty, damaged or incorrectly supplied, you may request a return within 14 days of receipt, subject to this Policy.
Nothing in this section limits your rights under the Australian Consumer Law.
7. Shipping & Returns
All products are shipping from warehouses in Italy in 3 to 10 business days with an average of 5 business days via international courier shipping. Our shipping fees are as follows:
Australia | $40 AUD shipping fee | Free shipping for orders over $800 AUD
New Zealand | $45 NZD shipping fee | Free shipping for orders over $900 NZD
United States | $25 USD shipping fee | Free shipping for orders over $500 USD
Canada | $30 CAD shipping fee | Free shipping for orders over $800 CAD
Singapore | $30 SGD shipping fee | Free shipping for orders over $700 SGD
Hong Kong | $180 HKD shipping fee | Free shipping for orders over $4,400 HKD
Where a product is confirmed to be faulty, damaged or incorrectly supplied and Princess Attitude is responsible for providing a remedy, we will arrange or reimburse reasonable return shipping costs where required. The do not charge restocking fees.
Please follow the return instructions provided by Princess Attitude Customer Care and retain any applicable postage receipts and tracking information.
8. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Where goods have a major failure, you may be entitled to choose between a refund or replacement.
Where a failure is minor, Princess Attitude may be entitled to provide an appropriate remedy within a reasonable time.
Nothing in our 14-day return period, our no-change-of-mind policy or any other provision of this Shipping & Returns Policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded.