1. General No Change-of-Mind Returns
Princess Attitude does not accept returns, refunds or exchanges for change of mind.
This includes where you:
- decide you no longer want the product;
- order the wrong size, colour or style;
- decide that the product does not suit you;
- find the product cheaper elsewhere; or
- otherwise change your mind after purchasing.
Please review product descriptions, measurements, sizing information, colours and other relevant product information carefully before placing your order.
This policy does not affect your rights under the Australian Consumer Law where goods are faulty, damaged, incorrectly supplied or otherwise fail to comply with a consumer guarantee.
2. 14-Day Returns for Faulty, Damaged or Incorrect Goods
Princess Attitude accepts returns for products that are faulty, damaged or incorrectly supplied, subject to this Policy.
Our standard return period is 14 days from the date you receive your order.
If you receive a product that:
- arrives damaged;
- is faulty or defective;
- is materially different from its description;
- is the wrong product;
- is the wrong size or variation compared with what you ordered; or
- otherwise has a problem covered by this Policy,
please contact Princess Attitude Customer Care within 14 days of receiving the product.
Where reasonably possible, please do not use, wash, alter or remove identifying labels from a product you believe is faulty or incorrectly supplied before contacting us.
We may request photographs, video or other reasonable information to help us assess the issue before arranging the return.
3. The 14-Day Period and Australian Consumer Law
The 14-day return period above is Princess Attitude’s standard returns procedure for faulty, damaged or incorrectly supplied products.
It does not exclude, restrict or modify any rights that cannot lawfully be excluded under the Australian Consumer Law.
Consumer guarantees under the Australian Consumer Law may apply for a reasonable period after purchase depending on factors such as:
- the nature of the product;
- the price paid;
- representations made about the product;
- the expected quality and durability of the product; and
- the circumstances of the purchase.
Accordingly, expiry of our standard 14-day return period does not automatically prevent you from seeking a remedy where you are legally entitled to one under the Australian Consumer Law.
4. How to Request a Return
To request a return for a faulty, damaged or incorrectly supplied product, contact:
Princess Attitude Customer Care
Get In Touch: Contact Form
URL: www.princessattitude.com
For our standard return process, please contact us within 14 days from the date your order was received.
Please provide:
- your full name;
- order number;
- details of the affected product;
- a description of the fault, damage or error; and
- photographs or other supporting information where reasonably available.
Once your return has been approved, we will provide return instructions and the appropriate return address.
Do not return the product to the manufacturer, supplier, warehouse or address printed on the original parcel unless Princess Attitude Customer Care instructs you to do so.
Because some Princess Attitude products are fulfilled through international suppliers and distribution centres, the appropriate returns facility may be different from the location from which your order was originally dispatched.
5. Incorrect Size
Princess Attitude does not offer change-of-mind returns for incorrectly selected sizes.
If you order a particular size and receive that size, but subsequently determine that you would prefer a different size, this is considered a change of mind and is not eligible for return.
However, where:
- we send a different size from the size you ordered;
- the product has been incorrectly labelled;
- sizing information supplied by us was materially inaccurate; or
- the product otherwise fails to comply with the Australian Consumer Law,
please contact us within our standard 14-day return period.
6. Sale Products
Sale, discounted, clearance and promotional products are also subject to our no change-of-mind returns policy.
However, if a sale product is faulty, damaged or incorrectly supplied, you may request a return within 14 days of receipt, subject to this Policy.
Nothing in this section limits your rights under the Australian Consumer Law.
7. Shipping & Returns
All products are shipping from warehouses in Italy in 3 to 10 business days with an average of 5 business days via international courier shipping. Our shipping fees are as follows:
Australia | $20 AUD shipping fee | Free shipping for orders over $800 AUD
New Zealand | $30 NZD shipping fee | Free shipping for orders over $1000 NZD
United States | $20 USD shipping fee | Free shipping for orders over $500 USD
Canada | $30 CAD shipping fee | Free shipping for orders over $800 CAD
United Kingdom | 20 GBP shipping fee | Free shipping for orders over 400 GBP
Where a product is confirmed to be faulty, damaged or incorrectly supplied and Princess Attitude is responsible for providing a remedy, we will arrange or reimburse reasonable return shipping costs where required. The do not charge restocking fees.
Please follow the return instructions provided by Princess Attitude Customer Care and retain any applicable postage receipts and tracking information.
8. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Where goods have a major failure, you may be entitled to choose between a refund or replacement.
Where a failure is minor, Princess Attitude may be entitled to provide an appropriate remedy within a reasonable time.
Nothing in our 14-day return period, our no-change-of-mind policy or any other provision of this Shipping & Returns Policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded.
9. United Kingdom — 14-Day Cancellation and Returns
This section applies to customers purchasing goods for delivery to the United Kingdom. It takes precedence over our general No Change-of-Mind Returns Policy wherever UK consumer protection law requires otherwise.
1. Your Right to Cancel
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, eligible customers have the right to cancel an online purchase within 14 calendar days of receiving their goods, without providing a reason.
Where an order contains multiple items delivered separately, the cancellation period ends 14 calendar days after receipt of the final item.
This right applies to eligible full-price and sale merchandise.
2. How to Cancel Your Order
To exercise your cancellation right, notify Princess Attitude of your decision before the cancellation period expires.
Contact Princess Attitude Customer Care through our Contact Us page.
Please include your order number, name, contact information and the items you wish to return.
You may use the cancellation form below or provide any other clear statement of your decision to cancel. You do not need our approval to exercise your statutory cancellation right.
3. Returning Your Items
Once you have notified us of your cancellation, you must dispatch the relevant goods within a further 14 calendar days.
Our Customer Care team will provide the appropriate return address and instructions. Returns may be directed to a designated international returns facility.
For cancellations involving non-faulty goods, customers are responsible for the direct cost of return shipping, including international return postage where applicable, provided this responsibility has been disclosed before purchase.
We recommend using a tracked shipping service and retaining proof of postage.
You may inspect or try on products as reasonably necessary to establish their nature, characteristics and fit, as you would in a physical store.
Where handling exceeds what is reasonably necessary and reduces a product’s value, an appropriate deduction may be made from the refund in accordance with UK law.
4. Refunds
For eligible cancellations, Princess Attitude will refund:
- The purchase price of the returned goods, including applicable taxes.
- The original standard delivery charge where the entire order is cancelled, up to the cost of our least expensive standard delivery option.
Additional charges for premium or expedited delivery selected by the customer are not refundable beyond the standard delivery amount required by law.
Refunds will be processed without undue delay and no later than 14 calendar days after we receive the returned goods or receive satisfactory evidence that they have been sent back, whichever occurs first.
Refunds will ordinarily be issued to the original payment method, without a refund administration or restocking fee.
5. Exceptions
The statutory cancellation right may not apply to certain goods, including:
- Products made to a customer’s individual specifications or clearly personalised.
- Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
Exceptions will apply only where permitted by UK law. Ordinary clothing, footwear and fashion accessories are not automatically excluded from cancellation rights.
6. Faulty, Damaged or Incorrect Goods
Where goods are faulty, damaged, incorrectly supplied or otherwise fail to meet applicable UK consumer protection requirements, your statutory rights remain unaffected.
Princess Attitude will provide remedies required by applicable UK law, including appropriate refunds, repairs or replacements and reasonable return costs where required.
The 14-day change-of-mind cancellation period does not limit your rights concerning faulty or misdescribed goods.
7. UK Consumer Rights
Nothing in this policy excludes or restricts rights available under the UK Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
These UK-specific cancellation provisions apply notwithstanding any more restrictive change-of-mind policy applicable to customers in other countries.
8. Optional UK Cancellation Form
To: Princess Attitude Pty Ltd — Customer Care
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
- Order number:
- Product(s):
- Date ordered:
- Date received:
- Customer name:
- Customer address:
- Date of cancellation:
This form is optional. Any other clear statement notifying us of your decision to cancel is acceptable.