1. 14-Day Change-of-Mind Returns — All Products and Markets
Princess Attitude offers 14-calendar-day change-of-mind returns on all product categories for orders placed on or after 28 October 2026 and delivered to Australia, New Zealand, the United States, Canada or the United Kingdom. This includes clothing, footwear, handbags, accessories, full-price products and sale or clearance products. You may request a return if an item does not suit you, you choose a different size or style, or you otherwise change your mind.
This customer-care offer is additional to, and never replaces, mandatory consumer rights in your country or region. UK customers also benefit from the statutory cancellation rights in section 9, which take precedence wherever they provide broader protection.
- Notify us: Request a change-of-mind return within 14 calendar days after receiving the item. If an order arrives in separate deliveries, the applicable period runs from receipt of the relevant item, without limiting any different statutory rule for an entire order.
- Send your return: For voluntary change-of-mind returns, please dispatch the item within a further 14 calendar days after notifying us. Customer Care will provide the appropriate return address and instructions. You can notify us of a statutory UK cancellation without waiting for our approval.
- Condition: Items should be returned in their original condition, with all accompanying components, authenticity materials, dust bags and packaging, and original tags still attached where supplied. Reasonable at-home inspection and trying on for fit is allowed. Items should not be worn for ordinary use, washed, altered or damaged. Any protective hygiene seal should remain intact for voluntary returns where applicable. These conditions do not restrict statutory remedies or UK rights to reasonable handling.
- Return shipping: For voluntary returns due only to a change of mind, the customer pays the direct cost of tracked return postage. We will provide the designated return destination, which may be outside your delivery country, and explain reasonably foreseeable international return costs before the parcel is sent. If applicable law requires Princess Attitude to pay, we will do so.
- Refund: We will refund the returned product’s purchase price to the original payment method following receipt and appropriate inspection, normally within 10 business days, subject always to any earlier statutory refund deadline. Original outbound shipping is not refunded for a voluntary change-of-mind return unless applicable law requires it, including the UK statutory standard-delivery refund where relevant. No restocking fee applies.
- Specially personalised or hygiene-sensitive products: We accept a change-of-mind request across product categories, but return condition and any health-protection requirements still apply. We will explain any item-specific legal exception before purchase where required. Statutory rights remain unaffected.
Please contact Princess Attitude Customer Care with your order number and the item you wish to return. Do not post items to an address shown on the original parcel, a manufacturer or a supplier unless we have instructed you to do so. A replacement size or variation may need to be ordered separately; a direct exchange cannot be guaranteed.
2. Faulty, Damaged, Misdescribed or Incorrect Goods
If an item arrives damaged, faulty, incorrectly supplied or materially different from its description, contact Customer Care as soon as practicable. Please share the order number, details of the issue and, where readily available, supporting photographs.
We will provide all remedies required by applicable consumer protection law, including refund, replacement, repair and reasonable return-shipping costs where required. Our 14-day change-of-mind period does not limit claims for defective or misdescribed goods. Statutory claims are not subject to the voluntary return requirements to keep unused condition, tags or original packaging.
3. Consumer Rights and Return Timeframes
The 14-day period in section 1 is a voluntary change-of-mind service. Mandatory consumer rights may extend for longer, including under the Australian Consumer Law, New Zealand Consumer Guarantees Act, UK Consumer Rights Act and relevant United States or Canadian provincial consumer protection laws.
Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded. If local law gives you a longer cancellation period, a faster refund, or a right to reimbursement of postage or original delivery charges, that law prevails.
4. How to Request a Return
Contact Princess Attitude Customer Care via our Contact Us page. Include your name, order number, products involved and whether you are requesting a change-of-mind return or reporting a problem.
We will confirm the appropriate return destination and shipping arrangements. For voluntary change-of-mind returns, use tracked postage and keep proof of dispatch. Some orders are fulfilled by international suppliers and the correct returns facility may differ from the origin of the shipment. You are not required to obtain prior approval to exercise a statutory cancellation right that does not require it.
5. Size and Fit
Wrong-size selections, fit preferences and changes of style are eligible for our 14-day change-of-mind returns across all product categories and all five delivery markets, subject to the reasonable return-condition requirements in section 1. Customers may try garments and footwear on indoors to assess fit without using them for ordinary wear. Where a product is mislabelled or materially misdescribed, statutory rights apply regardless of the change-of-mind conditions.
6. Sale and Clearance Products
Full-price, sale and clearance products are all covered by the same 14-day change-of-mind offer, subject to the return conditions in section 1. Products sold on promotion retain all applicable consumer-guarantee rights.
7. Shipping & Returns
All products are shipping from warehouses in Italy in 3 to 10 business days with an average of 5 business days via international courier shipping. Our shipping fees are as follows:
Australia | $20 AUD shipping fee | Free shipping for orders over $800 AUD
New Zealand | $30 NZD shipping fee | Free shipping for orders over $1000 NZD
United States | $20 USD shipping fee | Free shipping for orders over $500 USD
Canada | $30 CAD shipping fee | Free shipping for orders over $800 CAD. Princess Attitude pays Canadian customs import duties; customers should not be charged additional customs duty upon delivery. Contact Customer Care if a carrier requests payment of customs duty.
United Kingdom | 20 GBP shipping fee | Free shipping for orders over 400 GBP
For a confirmed fault or supply error, we will arrange or reimburse reasonable return-shipping costs where required by law. For voluntary change-of-mind returns in all delivery markets, return postage is the customer’s responsibility as described in section 1, except where applicable law requires otherwise. We do not charge restocking fees.
Please follow the return instructions provided by Princess Attitude Customer Care and retain any applicable postage receipts and tracking information.
8. Australian Consumer Law
For Australian customers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where goods have a major failure, you may be entitled to choose between a refund or replacement. Where a failure is minor, Princess Attitude may be entitled to provide an appropriate remedy within a reasonable time.
There is no universal 14-day deadline for Australian statutory consumer-guarantee claims. The conditions of our voluntary returns offer do not exclude any statutory right or remedy.
9. United Kingdom — 14-Day Cancellation and Returns
This section applies to customers purchasing goods for delivery to the United Kingdom. UK statutory cancellation and consumer rights apply in addition to our worldwide voluntary change-of-mind returns offer and take precedence wherever they provide broader protection.
1. Your Right to Cancel
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, eligible customers have the right to cancel an online purchase within 14 calendar days of receiving their goods, without providing a reason.
Where an order contains multiple items delivered separately, the cancellation period ends 14 calendar days after receipt of the final item.
This right applies to eligible full-price and sale merchandise.
2. How to Cancel Your Order
To exercise your cancellation right, notify Princess Attitude of your decision before the cancellation period expires.
Contact Princess Attitude Customer Care through our Contact Us page.
Please include your order number, name, contact information and the items you wish to return.
You may use the cancellation form below or provide any other clear statement of your decision to cancel. You do not need our approval to exercise your statutory cancellation right.
3. Returning Your Items
Once you have notified us of your cancellation, you must dispatch the relevant goods within a further 14 calendar days.
Our Customer Care team will provide the appropriate return address and instructions. Returns may be directed to a designated international returns facility.
For cancellations involving non-faulty goods, customers are responsible for the direct cost of return shipping, including international return postage where applicable, provided this responsibility has been disclosed before purchase.
We recommend using a tracked shipping service and retaining proof of postage.
You may inspect or try on products as reasonably necessary to establish their nature, characteristics and fit, as you would in a physical store.
Where handling exceeds what is reasonably necessary and reduces a product’s value, an appropriate deduction may be made from the refund in accordance with UK law.
4. Refunds
For eligible cancellations, Princess Attitude will refund:
- The purchase price of the returned goods, including applicable taxes.
- The original standard delivery charge where the entire order is cancelled, up to the cost of our least expensive standard delivery option.
Additional charges for premium or expedited delivery selected by the customer are not refundable beyond the standard delivery amount required by law.
Refunds will be processed without undue delay and no later than 14 calendar days after we receive the returned goods or receive satisfactory evidence that they have been sent back, whichever occurs first.
Refunds will ordinarily be issued to the original payment method, without a refund administration or restocking fee.
5. Exceptions
The statutory cancellation right may not apply to certain goods, including:
- Products made to a customer’s individual specifications or clearly personalised.
- Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
Exceptions will apply only where permitted by UK law. Ordinary clothing, footwear and fashion accessories are not automatically excluded from cancellation rights.
6. Faulty, Damaged or Incorrect Goods
Where goods are faulty, damaged, incorrectly supplied or otherwise fail to meet applicable UK consumer protection requirements, your statutory rights remain unaffected.
Princess Attitude will provide remedies required by applicable UK law, including appropriate refunds, repairs or replacements and reasonable return costs where required.
The 14-day change-of-mind cancellation period does not limit your rights concerning faulty or misdescribed goods.
7. UK Consumer Rights
Nothing in this policy excludes or restricts rights available under the UK Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
These UK-specific cancellation provisions apply in addition to our worldwide voluntary returns offer; any stronger statutory protection takes precedence.
8. Optional UK Cancellation Form
To: Princess Attitude Pty Ltd — Customer Care
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
- Order number:
- Product(s):
- Date ordered:
- Date received:
- Customer name:
- Customer address:
- Date of cancellation:
This form is optional. Any other clear statement notifying us of your decision to cancel is acceptable.