These Terms and Conditions (“Terms”) govern your access to and use of the Princess Attitude website and your purchase of products from Princess Attitude.
Please read these Terms carefully before using our website or placing an order.
By accessing our website, creating an account or placing an order, you agree to these Terms.
Nothing in these Terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.
1. ABOUT PRINCESS ATTITUDE
Princess Attitude is operated by:
Princess Attitude Pty Ltd
ABN: 27 664 988 514
Website: princessattitude.com
Customer Service: Get In Touch
Business Address: 2/290 Boundary Street, Spring Hill, QLD 4000
References in these Terms to “Princess Attitude”, “we”, “us” or “our” mean Princess Attitude Pty Ltd.
References to “you” or “customer” mean the person accessing the website or purchasing products from us.
2. AUSTRALIAN CONSUMER LAW
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, if a product fails to comply with an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, compensation or another remedy.
Nothing in these Terms, our Returns Policy, Shipping Policy or any other Princess Attitude policy limits your rights under the Australian Consumer Law or any other applicable mandatory consumer protection legislation.
Where these Terms conflict with a right that cannot legally be excluded, the mandatory legal right will prevail.
3. USE OF OUR WEBSITE
You may use our website only for lawful purposes.
You must not:
- use the website in a fraudulent, unlawful or misleading manner;
- interfere with the security or operation of the website;
- attempt to gain unauthorised access to our systems;
- introduce malicious software, viruses or other harmful material;
- scrape, reproduce or commercially exploit website content without permission;
- impersonate another person;
- submit false payment, delivery or account information; or
- use our website in a way that infringes the rights of Princess Attitude or another person.
We may restrict access to the website where reasonably necessary to protect our customers, systems, business or legal rights.
4. PRODUCTS
Princess Attitude offers fashion, accessories and related products from independent, premium and designer brands.
We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colours, specifications and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your device, monitor settings, lighting and photography.
Measurements and sizing may also vary between designers and brands.
Customers should review the relevant sizing information before placing an order.
Nothing in this clause limits your Australian Consumer Law rights where a product is materially different from its description, image or representation.
5. AUTHENTICITY, SOURCING AND PARALLEL IMPORTS
Princess Attitude sources products through authorised wholesalers, distributors, suppliers and third-party fulfilment partners.
Products offered for sale by Princess Attitude are represented by us as genuine products based on the information and assurances provided by our suppliers.
Unless expressly stated otherwise, Princess Attitude is not the manufacturer of the products offered on the website and is not necessarily an authorised distributor, franchisee, representative or commercial partner of the individual brands displayed.
Some products may be parallel imports.
A parallel import is a genuine branded product that has been lawfully sourced through distribution channels outside the brand owner’s official Australian distribution network.
Where a product is a parallel import, warranty or after-sales support offered directly by the Australian brand distributor may differ from products purchased through that distributor.
This does not affect any rights you have against Princess Attitude Pty Ltd under the Australian Consumer Law.
6. THIRD-PARTY FULFILMENT AND STOCK LOCATION
Princess Attitude operates using supplier integrations and third-party fulfilment arrangements.
As a result, some or all products displayed on our website may be physically held by a supplier or fulfilment partner rather than at premises operated directly by Princess Attitude.
Products may be dispatched from Italy or another overseas fulfilment location identified as applicable to the order.
We endeavour to provide accurate information regarding:
- product availability;
- the location from which goods are being supplied where relevant; and
- estimated delivery periods.
Because supplier inventories may change rapidly, an item displayed as available may occasionally become unavailable before our supplier processes the order.
If we cannot supply a product that you have ordered, we will contact you and provide an appropriate solution, which may include cancellation of the affected item and a full refund of the amount paid for that item.
7. ORDERS
Submitting an order through our website constitutes an offer by you to purchase the products included in the order.
Receiving an automated order confirmation does not necessarily mean that we have accepted the order.
An order is accepted once we confirm it for fulfilment or otherwise notify you that the order has been accepted.
We may reasonably decline or cancel an order before fulfilment where, for example:
- a product is unavailable;
- there has been an obvious pricing or product-information error;
- payment cannot be authorised;
- we reasonably suspect fraud or unauthorised activity;
- delivery to the nominated address is unavailable; or
- accepting the order would breach applicable law.
Where we cancel an order after receiving payment and you are not responsible for the cancellation, we will refund the amount paid for the cancelled product.
We will not cancel a confirmed order merely because we later decide that the agreed price was commercially unfavourable.
8. PRODUCT AVAILABILITY
Product availability shown on our website may depend upon inventory information supplied electronically by third-party suppliers.
Inventory levels can change between the time you place an order and the time the supplier processes it.
We will not knowingly accept payment for a product that we know cannot be supplied within the represented or otherwise reasonable timeframe.
Where a stock issue becomes apparent after your purchase, we will notify you as soon as reasonably practicable.
9. PRICING
Prices are displayed in the currency selected or specified on the website.
For Australian consumers, prices will be displayed clearly and will include GST where required by Australian law.
Before you complete your order, the checkout will display the total amount payable to Princess Attitude, including any compulsory charges imposed by us.
Shipping charges, where applicable, will be disclosed before payment.
Where import duties, customs charges or taxes apply, the checkout or Shipping Policy will indicate whether those amounts are included in the price or are payable separately.
We will not intentionally impose undisclosed compulsory charges after an order has been placed.
10. PRICING ERRORS
Although we take reasonable care when publishing prices, errors may occasionally occur.
Where an obvious and genuine pricing error occurs, we may contact you before fulfilling the order and provide you with the option of:
- proceeding with the purchase at the correct price; or
- cancelling the affected product for a full refund.
Nothing in this clause permits Princess Attitude to engage in misleading pricing practices or removes rights available to you under applicable law.
11. PAYMENT
Available payment methods will be displayed at checkout.
You authorise Princess Attitude and its payment service providers to process the amount shown at checkout using your selected payment method.
Payment information may be processed by third-party payment providers.
Princess Attitude does not necessarily receive or retain your complete payment-card information.
Any payment provider’s separate terms may also apply to your use of its payment service.
You are responsible for ensuring that:
- you are authorised to use the payment method;
- the information supplied is accurate; and
- sufficient funds or credit are available.
12. ORDER CANCELLATIONS
Because orders may be transmitted to overseas suppliers and fulfilment partners shortly after being placed, cancellation requests must be made as soon as possible.
An order may generally be cancelled only before it has entered processing or fulfilment.
Once an order has been processed, packed or dispatched, we may be unable to cancel it.
A request to cancel does not become effective until Princess Attitude confirms the cancellation.
This clause applies to voluntary cancellation requests and does not restrict your rights under the Australian Consumer Law.
13. SHIPPING AND DELIVERY
Princess Attitude delivers to locations made available at checkout.
Products may be dispatched from Italy or another overseas fulfilment location.
Estimated delivery times displayed on the website or in our Shipping Policy are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery times may be affected by:
- supplier processing times;
- weekends and public holidays;
- international transport;
- customs processing;
- courier network disruptions;
- severe weather;
- peak retail periods;
- incorrect delivery information; or
- circumstances reasonably outside our control.
We will use reasonable efforts to fulfil orders within the timeframe represented to you.
Where a significant delay occurs, we will provide information about the delay and available options where reasonably practicable.
Nothing in this clause removes any right you may have where goods are not supplied within an agreed or reasonable time.
14. DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address.
Please check your address carefully before submitting your order.
If you become aware of an error, contact us immediately.
We cannot guarantee that an address can be changed once fulfilment has commenced.
Additional delivery costs caused solely by incorrect information supplied by the customer may be payable by the customer where permitted by law.
This does not apply where the delivery issue was caused by Princess Attitude or its agents.
15. RISK AND TITLE
Ownership of products passes to you once we have received cleared payment for those products.
Risk in the products passes to you when the products are delivered to you or to a person authorised by you to receive them, subject to applicable law.
Nothing in this section limits rights relating to goods lost or damaged before delivery where responsibility remains with Princess Attitude under applicable law.
16. CHANGE-OF-MIND RETURNS
Princess Attitude does not generally accept returns or provide refunds or exchanges merely because you:
- changed your mind;
- selected the wrong size;
- decided that you do not like the item;
- found the item cheaper elsewhere;
- no longer require the item; or
- made an incorrect selection.
Please carefully review product descriptions, measurements and sizing information before ordering.
This change-of-mind policy does not apply where you are entitled to a remedy under the Australian Consumer Law or another applicable mandatory consumer protection law.
17. FAULTY, DAMAGED OR INCORRECT PRODUCTS
Please inspect your order promptly after delivery.
If your product arrives damaged, faulty, incorrect or materially different from its description, please contact Princess Attitude within 7 days of delivery where reasonably practicable.
Providing prompt notification assists us in investigating the issue with our fulfilment and delivery partners.
We may request information reasonably necessary to assess the issue, such as:
- your order number;
- photographs or video of the product;
- photographs of packaging;
- a description of the problem; and
- other reasonable evidence relating to the claim.
The 7-day notification request does not limit or extinguish your rights under the Australian Consumer Law.
Consumer guarantee rights may continue for a reasonable period depending on the nature, price, expected durability and circumstances of the product.
18. AUSTRALIAN CONSUMER GUARANTEE REMEDIES
Where a product does not meet a consumer guarantee, the remedy available will depend on the nature and seriousness of the failure and the requirements of the Australian Consumer Law.
For a major failure, the consumer may have the right to choose a refund or replacement.
For a failure that is not major, Princess Attitude may be entitled to provide an appropriate remedy within a reasonable period.
Other remedies or compensation may also be available where provided by law.
Princess Attitude may reasonably inspect or assess a product before determining the appropriate remedy.
You are not required to deal directly with the manufacturer, designer, overseas wholesaler or fulfilment partner in order to exercise rights you have against Princess Attitude as the retailer.
19. RETURN PROCESS
Do not return a product without first contacting Princess Attitude and receiving return instructions.
Depending on the circumstances, products may need to be returned to a designated Australian or overseas return facility.
Where a product is returned because Princess Attitude is required to provide a remedy under the Australian Consumer Law, reasonable return costs will be handled in accordance with our obligations under that law.
Where a return is not required by law but Princess Attitude nevertheless agrees to accept it as a goodwill exception, any applicable conditions and return costs will be disclosed to you before the return is authorised.
20. EXCHANGES
Princess Attitude does not generally offer direct product-for-product exchanges.
Where a voluntary return has been approved, the usual process is:
- return the original product in accordance with the approved return instructions;
- receive any refund that has been approved; and
- place a new order for the replacement product.
This policy does not restrict any right to a replacement arising under the Australian Consumer Law.
21. REFUNDS
Approved refunds will ordinarily be made to the original payment method unless otherwise agreed or required by law.
Once we issue a refund, additional processing time may be required by your bank, card issuer or payment provider.
Any timeframe stated by Princess Attitude for the appearance of funds in your account is an estimate because external financial institutions control final processing times.
Where only part of an order is refunded, the refund will relate to the affected product and any other amount required to be refunded by law.
22. SALE AND PROMOTIONAL PRODUCTS
Sale, promotional and discounted products remain subject to the Australian Consumer Law.
A product is not excluded from consumer guarantee protection merely because it was purchased at a reduced price.
However, you may not be entitled to a remedy for a defect or issue that:
- was specifically disclosed to you before purchase; or
- you were otherwise made aware of before purchasing,
to the extent permitted by law.
Our general no change-of-mind policy also applies to sale items.
23. PROMOTIONAL CODES
Promotional codes are subject to any specific conditions stated with the promotion.
Unless otherwise stated:
- promotional codes cannot be redeemed for cash;
- only one promotional code may be applied to an order;
- codes must be entered before completing checkout;
- expired codes will not be accepted; and
- codes may apply only to selected products, brands or customers.
We may withdraw a promotion where reasonably necessary, but this will not retrospectively alter an order that has already been validly accepted under that promotion.
24. ACCOUNTS
You may be able to create a customer account.
You are responsible for maintaining the confidentiality of your login information and for activity conducted through your account where that activity results from your failure to take reasonable security precautions.
Please contact us promptly if you believe your account has been compromised.
We may suspend an account where reasonably necessary because of suspected fraud, unlawful activity, security concerns or serious misuse of the website.
25. INTELLECTUAL PROPERTY
Unless otherwise indicated, the website and its original content, including its layout, branding, text, graphics, logos, software and design elements, are owned by or licensed to Princess Attitude and are protected by applicable intellectual property laws.
Brand names, trademarks and product imagery belonging to third-party designers or manufacturers remain the property of their respective owners.
The display of a third-party trademark on Princess Attitude does not necessarily mean that the trademark owner sponsors, endorses or is commercially affiliated with Princess Attitude.
You may access and use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify or commercially exploit Princess Attitude content without permission unless permitted by law.
26. CUSTOMER REVIEWS AND CONTENT
Where we allow customers to submit reviews, photographs or other content, you must not submit content that:
- is knowingly false or misleading;
- is unlawful or defamatory;
- infringes another person’s rights;
- contains malicious software;
- contains personal information you are not entitled to disclose; or
- is unrelated to the product or customer experience.
We may moderate content for legitimate reasons including compliance with law, fraud prevention and website security.
We will not manipulate reviews or remove genuine negative reviews merely because they are unfavourable.
27. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites or use third-party services such as payment processors, couriers or social-media platforms.
Princess Attitude does not control all aspects of these third-party services.
Your use of a third-party service may also be governed by that provider’s terms.
However, using a third-party supplier, courier, payment processor or fulfilment partner does not remove any responsibility Princess Attitude has to you under applicable consumer law.
28. WEBSITE AVAILABILITY
We aim to keep the Princess Attitude website available and accurate but cannot guarantee uninterrupted or error-free access.
We may temporarily suspend access where reasonably necessary for:
- maintenance;
- security;
- system upgrades;
- technical failures; or
- circumstances beyond our reasonable control.
Where an error affects an existing order, we will address the matter consistently with these Terms and applicable law.
29. LIABILITY
Nothing in these Terms excludes, restricts or modifies:
- the Australian Consumer Law;
- any consumer guarantee;
- liability that cannot lawfully be excluded; or
- any other mandatory legal right or remedy.
To the maximum extent permitted by law, Princess Attitude will not be responsible for loss that is not reasonably foreseeable as a result of our breach or that is caused solely by circumstances for which you are legally responsible.
Any limitation in these Terms is intended to operate only to the extent permitted by law.
30. EVENTS OUTSIDE OUR REASONABLE CONTROL
Events outside our reasonable control may occasionally affect our ability to process or deliver an order.
These may include natural disasters, transport disruption, industrial action, customs delays, supplier disruption, telecommunications failures or similar events.
Where this occurs, we will take reasonable steps to reduce the impact and communicate material delays.
This clause does not remove any right you have under applicable consumer law where products cannot be supplied within an agreed or reasonable time.
31. PRIVACY
Personal information collected through Princess Attitude is handled in accordance with our Privacy Policy and applicable privacy legislation.
Our Privacy Policy explains matters including how personal information may be collected, used, stored and disclosed.
By using our website, you acknowledge that personal information may need to be provided to service providers involved in fulfilling your order, including payment processors, ecommerce providers, suppliers, couriers and technology providers.
Where personal information is disclosed overseas, we will deal with that information in accordance with applicable Australian privacy obligations.
Please refer to the Princess Attitude Privacy Policy for further information.
32. MARKETING COMMUNICATIONS
Purchasing from Princess Attitude does not, by itself, require you to consent to receiving unrelated marketing communications.
Where you separately consent to marketing communications, we may send you promotional emails or other commercial electronic messages in accordance with applicable Australian law.
Marketing communications will identify Princess Attitude and provide an appropriate method for withdrawing consent or unsubscribing.
You may withdraw your marketing consent using the unsubscribe mechanism provided or by contacting us.
Transactional communications relating to an order, account, security matter, return or customer-service request may still be sent where necessary to provide the requested service.
33. FRAUD PREVENTION
We may use reasonable fraud-prevention and verification procedures to protect Princess Attitude and our customers.
An order may be delayed or declined where we reasonably suspect:
- unauthorised payment;
- identity theft;
- fraudulent activity;
- misuse of promotional offers; or
- another material security concern.
Where appropriate, we may request additional verification before accepting an order.
Any personal information collected for fraud-prevention purposes will be handled in accordance with applicable privacy requirements.
34. CHANGES TO THESE TERMS
Princess Attitude may update these Terms from time to time to reflect changes to our services, business practices or legal obligations.
Updated Terms will be published on the website with a revised “Last updated” date.
Changes will generally apply prospectively.
Unless required by law or expressly agreed with you, changes to these Terms will not retrospectively remove contractual or consumer rights applying to an order that was already accepted before the change.
35. SEVERABILITY
If a provision of these Terms is held to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.
The remaining provisions will continue to operate to the extent permitted by law.
36. NO WAIVER
If Princess Attitude does not immediately enforce a right under these Terms, this does not necessarily mean that we have waived that right.
Similarly, nothing in these Terms prevents a customer from exercising a legal right available under applicable law.
37. GOVERNING LAW
These Terms are governed by the laws applicable in Queensland, Australia, and the applicable laws of the Commonwealth of Australia.
Subject to any mandatory consumer rights regarding jurisdiction, the parties submit to the courts and tribunals having jurisdiction in Queensland.
If you are located outside Australia, nothing in this clause excludes any mandatory consumer protection rights that apply to you under the laws of your country and cannot legally be excluded by agreement.
38. COMPLAINTS AND DISPUTE RESOLUTION
We encourage customers to contact Princess Attitude first if a problem arises so that we have an opportunity to resolve it.
Please contact:
Princess Attitude Customer Service
Contact Form
Please provide your order number and sufficient information for us to understand the issue.
We will endeavour to investigate complaints fairly and within a reasonable period.
Nothing in this section prevents you from exercising rights available under the Australian Consumer Law, contacting a state or territory consumer protection agency, or pursuing another remedy available under law.
39. CONTACT US
For questions regarding these Terms, an order, return or customer-service matter, contact:
Princess Attitude Pty Ltd
ABN: 27 664 988 514
Website: http://www.princessattitude.com
Customer Service: Get In Touch
Business Address: 2/290 Boundary Street, Spring Hill, QLD 4000